Privacy Policy

1. Information We Collect

We collect information you voluntarily provide:

• Documents you upload (violation letters, photos, CC&Rs)
• Email address (for account creation and communications)
• Payment information (processed securely by Stripe)
• IP address and usage data for analytics

2. How We Use Your Information

We use your information to:

• Generate personalized dispute letters
• Process payments and provide receipts
• Send important updates and support messages
• Improve our service based on usage patterns
• Comply with legal obligations

3. Data Retention & Deletion

Your uploaded documents are automatically deleted after 24 hours. You can also request manual deletion at any time. We don't sell, share, or retain your personal information beyond what's necessary for our service.

4. Data Security

All data is encrypted in transit (SSL/TLS) and at rest. We use industry-standard security practices to protect your information from unauthorized access, alteration, or disclosure.

5. Third-Party Services

We use third-party services:

• Stripe - Payment processing (credit cards)
• Anthropic (Claude) - AI analysis and letter generation

These services are bound by their own privacy policies. We do not provide these services with access to more data than necessary.

6. Your Rights

You have the right to:

• Access your personal information
• Request deletion of your data
• Opt out of promotional emails
• Request a copy of your data in portable format

7. Changes to Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or prominent notice on our website.

8. Contact Us

For privacy questions or data requests, contact us at [email protected].